Services.​

Pilcrow Bureau De Change Ltd is a licensed foreign exchange company in Nigeria that
provides currency exchange and related financial services in compliance with applicable
regulations and industry standards.

Pilcrow BDC offers:

• Buying and selling of major foreign currencies
• Personal Travel Allowance (PTA)
• Business Travel Allowance (BTA)
• School fees payment support
• Medical payment support
• Foreign currency sourcing
• Forex advisory and market guidance
• Fast and secure forex transactions

Yes. Pilcrow BDC is one of the 82 BDCs licensed by CBN on the 27th of November 2025
and it operates in line with applicable Nigerian regulatory requirements for Bureau De
Change operations.

Pilcrow BDC is located at:
Josego Mall, Plot 26, Prince Adelowo Adedeji Street, Off Admiralty Way, Lekki Phase 1,
Lagos, Nigeria.

Our business hours may vary depending on market activities and public holidays. But we are
usually opened from 9am – 5pm every weekday but Customers are advised to contact us
directly for current operational hours.

You can contact us through:

• Phone/WhatsApp: 09166972000
• Email: info@pilcrowbdc.com

Pilcrow BDC deals in major international currencies including:

• United States Dollar (USD)
• British Pound Sterling (GBP)
• Euro (EUR)

Exchange rates are dynamic and change based on market conditions. Customers can contact
us directly via phone/WhatsApp (09166972000), Instagram (@pilcrowbdcltd) or visit our
office for current rates.

Foreign exchange rates fluctuate due to:

• Market demand and supply
• Global economic conditions
• Central Bank policies
• International trade activities
• Inflation and geopolitical events

Yes. Pilcrow BDC strives to provide fair, competitive, and market-reflective rates while
ensuring transparency and professionalism.

Yes. Preferential rates may be available for bulk or corporate transactions depending on
market conditions and transaction volume.

Transaction limits may apply based on regulatory guidelines and internal compliance
procedures.

Most transactions are processed promptly after successful verification and compliance
checks.

Rate reservations may be available for certain transactions subject to agreement and timing.

PTA stands for Personal Travel Allowance. It is a foreign exchange allowance available to
Nigerian residents traveling abroad for personal purposes.

Nigerian residents traveling abroad with valid travel documents may qualify, subject to
applicable regulations.

Common PTA requirements may include:
• Valid international passport
• Valid visa
• Return flight ticket
• BVN
• Means of identification
• Completed application forms
• Other documents as may be required.

The allowable PTA limit is subject to prevailing regulatory guidelines.

Processing time depends on document verification, availability, and banking procedures.

At the moment, No because of the regulatory guidelines of the CBN.

Business Travel Allowance (BTA) is foreign exchange provided to individuals traveling
abroad for business purposes.

Requirements may include:
• International passport
• Valid visa
• Return ticket
• Letter of introduction from employer/company
• CAC documents of the company
• BVN
• Other supporting business documents.

Business owners, company representatives, and employees traveling for legitimate business
purposes may apply.

Yes. Limits are determined by prevailing regulatory policies.

Yes. Pilcrow BDC can assist customers with foreign exchange sourcing for eligible school
fees payments.

Requirements may include:
• Admission letter
• School invoice
• International passport
• Means of identification
• BVN
• Other supporting documents.

Yes. We can assist with foreign exchange sourcing for eligible overseas medical expenses.

Common requirements include:
• Medical report
• Hospital invoice
• International passport
• Means of identification
• BVN
• Other relevant supporting documents.

Yes. We provide tailored forex solutions for businesses and corporate organizations.

Our corporate services may include:
• Bulk forex transactions
• Business travel forex solutions
• Advisory support

Yes. We support ongoing corporate relationships built on professionalism, efficiency, and
compliance.

Yes. We provide guidance on market trends, transaction planning, and forex-related insights.

As part of Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements,
customers are required to provide valid identification and supporting documents.

KYC means “Know Your Customer.” It is a compliance process used to verify customer
identity and prevent fraud, money laundering, and financial crimes.

Yes. Pilcrow BDC treats customer information with confidentiality and implements
appropriate measures to protect customer data. We have well trained Data Protection
Officers.

Yes. Transactions that do not meet compliance standards or regulatory requirements may be
declined.

Delays may occur due to:
• Incomplete documentation
• Compliance reviews
• Regulatory procedures
• Banking delays
• Market conditions

Yes. Pilcrow BDC is committed to full compliance with AML/CFT regulations and ethical
financial practices.

Cash transactions may be accepted subject to applicable laws, transaction limits, and
compliance requirements.

This may be permitted only with proper authorization and satisfactory verification.

Yes. Customers can contact Pilcrow BDC through phone, WhatsApp, email, or the company
website.

Yes. Customers can reach us via WhatsApp through our official phone number
(09166972000).

Yes. Current rates may be shared through approved communication channels.

Certain transactions may be initiated remotely, subject to compliance verification and
applicable procedures.

Availability of online payment options may depend on the nature of the transaction and
internal policies.

Customers may contact our support team through phone, email, or by visiting our office for
prompt assistance.

Pilcrow BDC aims to address customer complaints as quickly and professionally as possible.

Customers should immediately contact Pilcrow BDC if they suspect fraudulent activity or
unauthorized transactions.

Yes. Appropriate transaction documentation and receipts are issued for completed
transactions.

Customers are advised to transact only through official Pilcrow BDC communication
channels and authorized representatives.

Travelers should:
• Plan ahead
• Confirm exchange rates early
• Prepare required documents
• Use licensed forex operators
• Avoid unauthorized currency dealers

Customers are strongly advised to avoid unauthorized or roadside forex traders due to fraud
and security risks.

Using a licensed BDC helps ensure:
• Safer transactions
• Compliance with regulations
• Transparent dealings
• Better accountability
• Professional customer service

Official rates are regulated within formal financial systems, while parallel market rates are
determined by open market demand and supply.

Forex markets are unpredictable and rates may either rise or fall at any time.

Pilcrow BDC focuses on:
• Integrity
• Professionalism
• Compliance
• Speed
• Customer satisfaction
• Competitive service delivery

We support individuals, SMEs, corporate organizations, travelers, students, medical travelers,
and business operators.

Yes. We guide customers through the process and help them understand requirements and
procedures.

Absolutely. We value long-term customer relationships built on trust and reliability.

Customers can stay connected through our official communication channels, Social Media
channels such as our WhatsApp Story & Instagram, and customer support platforms.

All services are subject to prevailing laws, regulations, compliance requirements, and market
conditions. Requirements, transaction limits, and exchange rates may change from time to
time without prior notice.